Refund policy

All sales are final

Because we sell live, often one-of-a-kind plants, all sales are final and we do not accept returns or offer refunds. Please make sure you know how to care for the plants you purchase, especially unrooted cuttings and corms. We do not guarantee continued variegation for corms, cuttings or plants, and we are not responsible for plant growth once a plant is in your care. Nothing in this policy limits any rights you may have under applicable law.

Live Arrival Guarantee

If your plant arrives dead and your order was shipped UPS 2nd Day Air or UPS Next Day Air, we'll make it right with a replacement plant (if available) or store credit equal to the plant's original purchase price. The guarantee does not include cash refunds, shipping fees, or other plants in the order.

To be eligible, you must record a complete, uninterrupted unboxing video, notify us within 2 hours of delivery, and submit your complete claim within 24 hours of delivery. Normal shipping stress, such as minor leaf damage, yellowing, or temporary drooping, is not covered. Read the full terms on our Shipping & Live Arrival Guarantee page.

Lost packages

If a carrier loses your package, please contact us as soon as possible. We will contact the carrier, and if the package is confirmed lost, we will issue store credit or replace the plant with a comparable option (if available) at no charge. Some plants are one of a kind, so replacements depend on availability.

How to open a claim

Email hazyfoxgardens@gmail.com within 2 hours of delivery with your order number and a brief description of the issue. Within 24 hours of delivery, send your complete claim, including:

Your order number and the name of the affected plant
A complete, uninterrupted unboxing video, starting before the box is opened
A photo of the full plant from the top down, plus close-up photos of the issue

We aim to respond within 2 business days and may ask for more information or photos. Once your claim is approved, we will arrange your replacement or store credit.