Refund policy

ALL SALES ARE FINAL. No returns or refunds. Understand the risks of plant mail, as some plants may not travel well. Feel free to reach out with any questions or concerns. Ensure you know how to care for the plants you're purchasing, especially unrooted cuttings, for a successful experience. We do not guarantee continued variegation for corms, cuttings or plants. We are not responsible for plant growth once they are in your care.

LOST PLANTS - In the circumstance a shipping carrier loses a package, please contact the shop as soon as possible to make us aware that the plant(s) never arrived. We will contact the shipping carrier and if the plant was lost, we will issue shop credit or replace the plant with a comparable option (if available) free of charge. Shop credit and replacement options are subject to availability of plant(s), as some plants are one of a kind.

  • Plants that are completely dead on arrival will be refunded, less shipping cost or replaced free of charge based on our sole discretion. Every situation is different. 
  • If your plant has an issue, it's important that you contact me ASAP—I am only able to resolve issues that are brought to my attention within 24 hours  of delivery.
  • Please provide an unboxing video with timestamp, or clear photos of the damage if your plant has an issue. Again, please send timestamps.
  • Failure to provide clear evidence will result in claims being denied. 
  • All claims must be brought within 24 hours of delivery. Photos and video need to be taken within 1 hour during mild weather, 30 minutes during high heat and cold. 

Opening a Claim

When contacting about any issues, please include the following:

  • The name, email address, or order # associated with your purchase
  • The name of the plant that has an issue
  • Attach a photo of the full plant from the top down and
  • Attach close-up photos of the issue itself
  • Timestamped photos and or unboxing video may be required for insured carrier claims process and or to determine the cause of the damage.

Claims Process

  1. I will review the information you send, usually within 1 business day.
  2. I may ask for additional information or photos to help make a decision.  Responses to requests for additional information or photos must be provided within 48 hours.
  3. Store credit or replacements issued will be discussed and processed within 2 business days.
  4. In rare cases, I am unable to issue refunds, credit, or replacements due to issues caused by neglect, cold or heat damage, or customer errors. If your plant needs special care due to normal shipping stress, I am happy to offer suggestions based on experience growing the plants. I do not cover damages such as leaf tears, yellowing, leaf loss, issues arriving from use of heat packs or longer than 2 day shipping speeds.